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Ordering Assistance

 

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Type of packs:

'Print Packs' are one or more photos/ poses of your child printed in multiple sizes.

'Digital Packs' allow you to select a variety of photos/ poses of your child for download in high resolution.
These are the best value as you can reproduce, print and share unlimited times once you have the photos downloaded.

Class Photos come part of some print packs and cannot be downloaded digitally for privacy reasons.


Frequently Asked Questions

Why is my $25 coupon/voucher showing as $22.72?
This is because the coupon amount is pre-GST, once you continue to payment it will show as the full $25

How do I order a class photo?
The class photo will automatically come as part of the Standard Pack and the 6 Pose pack (under print packs).
You may also purchase a class photo separately. Simply add any photo to your cart when selecting "class photo".
Please ensure your child was present for their class photo as per the nominated schedule before ordering one.

Why can't I see the class photo in my child's gallery?
For privacy reasons, images of other children cannot be provided digitally.
We do however, ensure all children registered are present in the class photo and that they are looking at the camera with eyes open.

I forgot to apply my $25 coupon during checkout, what do I do now?
Not to worry, the coupon is still valid if you'd like to use it, alternatively, please contact us with the last four digits of the card you used AND the coupon code, we can then refund you that credit back onto your credit card.

Can I combine images from both my children's galleries to order one package/ product?
As we take the time to photograph siblings individually (one session per child) and a third session together, this takes much more time than a standard individual photo session. For this reason, each gallery is separate too, meaning any products can only be purchased from the one gallery (cannot combine images from two galleries for the purchase of one product).
The bonus however is, we combine the sibling photos into your youngest child’s gallery.

I've lost my child's password, what do I do now?

Please email us at info@picaboophotos.com.au with your child's full name, centre and class and we'll respond with your password

if you're still having trouble placing an order, please contact us at info@picaboophotos.com.au or call 0482 053 562

 
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